Frequently Asked Questions

Everything you need to know about your FIFA Official Store order.

Are the products on this site authentic?

Yes, every item sold on the FIFA Official Store is 100% authentic, licensed merchandise. We are the official retail destination for FIFA World Cup gear and football apparel.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days, while express options are available for delivery within 3-5 business days depending on your location.

Can I return a personalized jersey?

Unfortunately, items that have been customized with specific names, numbers, or badges cannot be returned or exchanged unless there is a manufacturing defect.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What should I do if my item arrives damaged?

Please contact our customer service team within 48 hours of delivery with your order number and photos of the damage. We will arrange for a replacement or a full refund.