Returns & Exchanges

We want you to be fully satisfied with your FIFA Official Store purchase, which is why we offer a 30-day return policy for most authentic merchandise and apparel. Please ensure all items are returned in their original condition with tags attached to be eligible for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all official holographic tags and labels remain intact.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing